General

The following terms apply to all visitors and users of the website of the company. Users of this website agree that bound by these terms as they entered, modified and displayed, without exception. If someone does not agree with these terms, he must refrain from the use and any transaction. The company reserves the right to take legal action in case of violation of the following.

 

Privacy

The personal data you provide in the pages of this website (name, address, telephone, email address) are intended solely to ensure the functioning of the website services and carry out the order on it.

 

Secure transactions

For payment by credit/debit card, you will be redirected to the page of the bank ( or service ) providing the security of the transaction. That way none of the information related to credit or debit cards of the customers are recorded in the website database.

 

Replacement policy

Product replacement is only possible after contacting our company within 24 hours from the time of receiving. The new product(s) the customer will choose, should have a total price equal to or greater than the total price of the products to be returned. The product(s) to be returned, must be at their original excellent condition without being worn. Return and re-shipping costs are charged to the customer, except for the rare cases where our company has, by mistake, sent a different product than the one the customer ordered. For international orders all custom fees and taxes for the return to our facility are also charged on the customer. All the above do not apply to swimsuits. Swimwear is considered to be underwear and for hygiene reasons no returns or changes are made, except for the cases of our company’s fault.

 

Cancellation policy

Any order can be cancelled and refunded only upon customer’s request by email to our company and strictly within 30 minutes of its submission. The 14 days period specified by the European Union for canceling and returning an order does not apply to goods made to order or personalized, as the most of our products are.

 

Order modification policy

Alteration of product attributes (color, size) after submitting an order is only possible for the same product, given the fact that this new attribute is available for this specific product. The user has to declare his wish via email within 30 minutes of submitting the order. If the 120-minute period expires, the alteration can only be made at a charge of €40 for each product that changes. Knittern offer a made to order service. When you place an order, our designer starts knitting your item in Switzerland. So, €40 is a fair and reasonable fee to cover knitting work starting the new project and get yarns to make the new one. In any of these cases, the original order is canceled, a new order is created and therefore takes a new order of priority.

 

Delivery policy

Orders in Switzerland are shipped by Swiss Post courier. For delivery in European countries, USA, Canada, Australia and in the rest of the world, the products are also sent by Swiss Post. Any days related to the delivery option, concern exclusively the duration of the shipment, excluding the preparation of the product. Knittern is not liable for packages that the customer has given our courier partner the authority to leave these packages without a signature. For international orders, Knittern handmade is not responsible for additional charges due to taxes, duties or freight charges.

Refundable returns

Refundable returns are not acceptable, except for the rare cases where our company has, by mistake, sent a different product than the one the customer ordered. The right of refundable return specified by the European Union for canceling and returning an order within 14 days, does not apply to goods made to order or personalized, as the most of our products are. In the rare case of a faulty delivery, the customer must contact our company within 24 hours from the time of receiving. In case the customer receives the correct product in terms of size, color, design etc., and still wishes to return it, return costs are charged to the customer.

 

Prices

All prices of the products do not include the shipping costs.

 

Product preparation

Products made by order need some days to be completed which may vary from 1 to 13 business days, depending on product’s type and the correct workload. These days are only related to the duration of the products’ knitting or crocheting, they are defined by the company and should not be confused with the days regarding the shipping method selected by the customer. The packaging of the products is likely to include the addition of natural aromatic essential oil.

 

Amendments to terms of use

The company reserves the right to amend, correct and/or improve, change, suspend or terminate any part of the website or its content including these terms and conditions of use, services and products available through it, including even your access in that at any time without notice. The continued use of the site after the placement of the amendments to this stating to your acceptance.

Amendments to available payment/shipping methods

The company reserves the right to change, suspend or terminate any of the available payment or shipping methods for a specific user or for all users at any time without notice.

 

Force majeure

If at any case of force majeure it is not possible for our company to ship the products within the specified time, the customer will be informed by e-mail. The company bears no responsibility for any situation outside its own fault and will do what is humanly possible to better serve its customers.

 

Intellectual Property Rights

All content (texts, trademarks, illustrations, photos, graphics, files, designs, arrangements etc.) on this website are protected by copyright and other protective laws, and we reserve all our rights. Without our explicit written permission it is prohibited to integrate in whole, or in part, any of the protected contents published on these websites into other programs or other websites or to use them by any other means. This website can contain elements that are protected by rights of third parties and that are correspondingly protected for these third parties.